Shipping policy

  • Shipping Policy

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

  • Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times vary depending on destination and carrier.

  • Shipping Methods & Carriers

We offer both domestic and international shipping.

Orders are shipped using trusted carriers such as DHL and FEDEX

  • Shipping Confirmation & Tracking 

Once your order has shipped , you will receive a shipping confirmation e-mail with a tracking number.

  • Delays

Delivery delays may occur due to carrier issues, weather conditions, or high order volume.

GILLUX is not responsible for delays caused by shipping carrier.

  • LOST or Stolen Packages

GILLUX is not responsible for lost or stolen packages once marked as delivered by the carrier.

please ensure your shipping address is accurate and secure.

  • Damaged Orders

If your order arrives damaged , please contact us at info@gilluxbrand.com within 30 days of delivery with a photo of the damaged item, and we will assist you.

  • Incorrect Address

GILLUX is not responsible for orders delivered to an incorrect address provided by the customer.

  • Contact Us

If you have any questions about shipping, please contact us at info@gilluxbrand.com