Refund policy

  • Return & Cancellation Policy

At GILLLUX, we take pride in the quality and purity of our perfumes and cosmetics. Due to the nature of these products, we cannot accept returns or exchanges. we encourage you to carefully review your order before purchasing.

  • Order Cancellation

At GILLUX, we understand that sometimes decisions change. Orders may be canceled within 24 hours of purchase.

After 24 hours, the order enters processing and cannot be canceled.

To request a cancellation, please contact us immediately with your:

  • Full name
  • Order number
  • E-mail used at checkout 

If your order has already been processed or shipped, cancellation will no longer be possible.

  • Damaged or Defective Items

If your items arrives damages or defective, please contact us at: info@gilluxbrand.com within 30 days with a photo, and we will ensure your concern is addressed promptly.

Thank you for trusting GILLUX - LUXURY IN EVERY EMOTION.